Refund Policy
Last updated: [INSERT DATE]
We want you to be happy with what you buy. Because our products are delivered as source code that you can keep, this policy explains when refunds are and aren’t available.
Product licenses
When you buy a license you immediately receive the full source code, so sales are generally final. That said, we offer a good-faith window: if the Product is materially not as described and we can’t resolve it, you may request a refund within [INSERT REFUND WINDOW, e.g. 14 days] of purchase, provided [INSERT CONDITIONS, e.g. you have not deployed it to production].
Done-for-you launch & custom work
Service work is quoted per project. Refunds for services are handled per the engagement agreement; once work has started, fees are refundable only to the extent described there: [INSERT SERVICE REFUND TERMS].
Support plans
Monthly support plans can be cancelled anytime and stop at the end of the current billing period. We do [INSERT: do / do not] pro-rate the final month.
How to request a refund
Email [INSERT BILLING CONTACT EMAIL] or use our contact form with your order details. Approved refunds are returned to your original payment method within [INSERT PROCESSING TIME, e.g. 5–10 business days].
Chargebacks
Please contact us before opening a chargeback, we’ll almost always sort it out faster directly.